SHIPPING & RETURN
Canada-Wide Shipping
For domestic shipping within Canada we offer courier services, plus express or standard package shipping.
Shipping Time
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Approximately 3 to 9 business days.
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Please allow time for your country's duties and customs to process your package.
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We do not ship on holidays or weekends.
Shipping Fee
DOMESTIC ORDERS (CANADA)
We ship all orders from our warehouses (Vancouver, BC & Hong Kong, China) to anywhere within Canada.
Most orders are typically processed within 3-7 business days from January to September, and 5-9 business days from October to December and ship via Canada Post or UPS. Please see the shipping guidelines below.
Merchandise Total Standard Express
$0 - $69 $21.9 $39.9
$70 - $128 $21.9 $39.9
Over $129 FREE FREE
Tracking
Yes, you'll be able to track your order! Once we ship your order, you'll get a confirmation email + tracking number.
Return Policy
Returns are NOT free for all orders and can be done in person (ambassador pickup) or by mail. The buyer responsible for return shipping costs. We are happy to offer a refund on items in brand new condition and with proof of purchase. Once you receive your items, the return must be made within 30 days from the delivery date. Keep in mind, 1) items must be returned in the same condition and amount as when it was received to get a full refund for your item; 2) returns will not be accepted if the tag or the protective cover is removed; 3) all items must be in the bag and shoes can be worn but must be in the box or shoes bag, accompanied by proof of purchase, and no damage to the outsole and leather surface; 4) underwear, tight shorts, face masks, water bottle, or items from our clearance/flash sale section are final sale and cannot be returned or exchanged.
How To Return?
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Keep your order number with you and email us (moodyfairyofficial@gmail.com) to ask for return warehouse address.
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We DO NOT offer free return service due to our return policy, various duties, and customs policies.
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Package your items in the original packaging (including the box and zippered pouch) and bring them to your chosen drop-off point.
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After receiving your items, we'll refund your original payment method within 7-10 business days. We appreciate your patience.
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Please also retain proof of postage so that you have a record of your return. Notes:
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proof of payment must accompany the return, OR email us;
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all products are subject to inspection.
Exchange Policy
Currently, we DO NOT offer product exchanges. You may return your product within 30 days from the delivery date for a full refund and re-order your replacement item. Please read our Return Policy for guidelines on how to make a return.
Promotions
Online offers, such as promo codes, only apply to online purchases, excluding gift cards and clearance purchases. Brand and certain style exclusions may apply. Promo codes are non-transferable, non-retroactive, and cannot be combined with any other offers or promotions. Promo codes do not apply to items that are purchased on sale. Free Shipping may not apply to a discount; please reference individual discount terms. Terms and conditions are subject to change without notice.